Shipping & Returns
Shipping Policy
All orders placed with Sincerely Theirs will be delivered to the email address provided on the Order Form if the order is digital, or to the address provided on the Order Form if the order is physical. We aim to deliver all orders within 1-3 weeks of purchase, depending on the availability of writers for the specific fandom and the current volume of orders we are processing. We understand that timing can be important and we strive to accommodate specific due dates whenever possible. If you provide us with a due date, we will make every effort to meet it. Please note that unforeseen circumstances, such as sickness or injury of assigned writer, can sometimes affect delivery times, but we will keep you informed every step of the way. Thank you for choosing Sincerely Theirs for your custom writing needs.
Refund Policy
At Sincerely Theirs, customer satisfaction is our top priority. If for any reason you are dissatisfied with your order, we will gladly re-write it for you until we have met your expectations. Please be aware that our rewrite service is available within one month after you have received your order. This time frame allows us to promptly address any concerns and make the necessary adjustments to meet your requirement.
Please note that we do not offer full monetary refunds once an order has been received. This is in order to protect our company and writers from any potential misuse of our services. Rest assured, we are committed to making sure you are satisfied with your order and will work with you to make any necessary revisions.
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Please note that if you submit an order for a fandom we do not currently write for without paying the Research Fee, you will not receive a refund for the order you placed and will not receive any items. The same policy applies if you break any other rules stated in our Policy. Thank you for understanding that we must protect our company and writers, and please feel free to contact us with any concerns you may have.